What is the shipping cost for my order?
Add your items to the shopping cart and proceed to the checkout.
Once you’ve provided the delivery address and chosen a shipping method, the costs will be calculated and shown on screen.
You don’t need to complete the order just yet, as there are still a few more details that need to be entered before the order is finalized.
Where will my order be sent from?
Your order will be shipped from our facility in Norwalk CT
When should my order arrive?
Usually, from the day your order ships, you can expect in around 5-15 business days.
We also offer an express shipping option during the checkout process for some orders. Our shipping partners advertise express delivery in 3-7 business days.
Who will deliver my order?
We work with UPS
What if my order is later than expected?
If your order hasn’t reached you within 15 business days, the best first step is to contact your local UPS office in case they are holding the package for you. You’d be surprised how often this is the case!
If there is no information please contact us
Can I track my order online?
For the moment the tracing information is not available online.
A tracking number was received, but tracking information is unavailable.
When an order is shipped using a UPS service, tracking information for deliveries will generally be available within 1-3 days, however sometimes it may take a little longer.
If tracking information has not appeared after 5 business days, please contact us.
The tracking information hasn’t been updated. Is the order stuck?
A number of shipping partners update tracking information when a package is received at each stage of the delivery path.
Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.
Can I send a gift to someone else?
Absolutely! The ‘billing’ address must be your own, however you can choose a different ‘delivery’ address.
We don’t include any invoices or payment information in the packages, but elements of the packaging may reveal the goodies inside.
Please note, because we email your payment confirmation and receipt it’s also a good idea to use your own email address, to keep your secret.
Yes, of course you can return and exchange gifts! You can find all the information HERE!